FAQs
1. 💷 How much will it cost to replace my boiler?
We get asked this question more than any other. This is why we created our instant online quotation tool, to help our customers get an instant quotation. The tool considers your needs and gives you a personalised quotation based on the information you have provided.
2. ⚡ How quickly can my boiler be replaced?
If your boiler is broken down and you are without heating and hot water, we will class this as an emergency and will aim to get your new boiler installed within 24 hours of acceptance of our quotation.
3. 🛡️ What warranties do you offer?
Our boilers come with between 5-12 years of parts and labour warranty direct from the manufacturer! This means you can rest assured that your new boiler is in safe hands if you have any problems we are here to help and will be for the lifetime of your boiler.
4. 💳 How can I pay for my new boiler?
We offer a range of flexible payment options so you can spread the cost of your new boiler over a period that suits you. Cash or cheque is also accepted.
5. ⭐ Why should I hire you?
We arrive on time, dressed for the job. Our company provides quick, upfront quotes and we have an excellent reputation for getting the job done right the first time. When you use our services, you will receive superior workmanship from a professional team of fully qualified heating engineers.
1. 🔧 How quickly can you repair my boiler?
In many cases, our engineers can diagnose and repair boiler faults during the same visit. If replacement parts are required, the repair may take a little longer. We always aim to restore your heating and hot water as quickly as possible.
2. ⚠️ What are the signs my boiler needs repairing?
Common signs include unusual noises, leaks, low boiler pressure, inconsistent heating, no hot water, or rising energy bills. If you notice any of these issues, it’s best to arrange a professional inspection before the problem worsens.
3. ♻️ Should I repair or replace my boiler?
If your boiler is relatively new and the fault is minor, a repair is often the most cost-effective option. However, if your boiler is old, inefficient, or regularly breaks down, replacing it may offer better reliability and lower running costs.
4. 💷 How much does a boiler repair cost?
The cost of a boiler repair depends on the fault and any parts required. Following an inspection, we will provide a clear, no-obligation quote before any repair work is carried out.
5. 🛠️ Can regular servicing help prevent boiler breakdowns?
Yes, annual boiler servicing can help identify potential issues early, improve efficiency, extend the lifespan of your boiler, and reduce the risk of unexpected breakdowns.
1. 📅 When Does My Cover Begin?
Your cover starts from the date your application is successfully submitted. Please note that there is an initial 30-day waiting period during which claims cannot be made. This helps prevent claims for pre-existing issues and allows us to keep premiums as affordable as possible.
2. 🔄 Can I Switch from Another Home Emergency Provider?
Yes, in most cases you can cancel your existing home emergency policy and move your cover to boilerPRO. If you would like advice on switching, please contact our friendly sales team on 01372620621.
3. 📄 Am I Locked Into a Contract?
No. If you cancel within 14 days of setting up your policy, we will provide a full refund of any premium paid for the current policy period, with no cancellation fees. You can cancel your cover at any time after this period, although cancellation charges may apply. Please refer to our Policy Terms and Conditions for full details.
4. 💷 Are There Any Excess or Call-Out Charges?
If you choose one of our standard plans without a £60 fixed excess, you will not pay any excess charges. For plans that include a £60 fixed excess, a £60 charge will apply for each initial call-out. This fee is non-refundable but will not be charged again for any follow-up visits within 30 days relating to the same fault. Your annual boiler service is included with no call-out charge.
5. ⚡ How Quickly Will You Respond?
For urgent issues, we aim to attend as quickly as possible in accordance with our Terms and Conditions. If you suspect a gas leak, you should immediately contact the National Gas Emergency Service on 0800 111 999 for emergency assistance.
1. 💧 What Are the Common Signs of a Plumbing Leak?
Common signs of a plumbing leak include damp patches on walls or ceilings, mould growth, reduced water pressure, and unexpectedly high water bills. If you notice any of these issues, it’s best to arrange a professional inspection as soon as possible.
2. 🔍 How Often Should My Plumbing System Be Inspected?
For peace of mind and to help prevent costly repairs, we recommend having your plumbing system professionally inspected at least once a year. Regular checks can identify hidden issues before they become major problems.
3. 🚰 Why Won’t My Tap Stop Dripping?
A constantly dripping tap is typically caused by a worn washer, damaged cartridge, or faulty internal seal. In most cases, a qualified plumber can resolve the issue quickly and efficiently.
4. 📉 What Causes Low Water Pressure?
Low water pressure can result from several factors, including pipe blockages, hidden leaks, faulty fixtures, or problems with the mains water supply. A professional assessment can help pinpoint the exact cause.
5. 🛠️ Should I Call a Plumber for a Blocked Drain?
While minor drain blockages can sometimes be cleared using household methods, recurring or stubborn blockages often indicate a deeper issue within the drainage system. In these cases, it’s advisable to contact boilerPRO for a thorough inspection and professional solution.
1. ❄️ What Types of Air Conditioning Systems Do You Offer?
We provide a wide range of air conditioning solutions, including split systems, ducted systems, VRF (Variable Refrigerant Flow) systems, and portable units. Our systems are suitable for both residential and commercial properties, ensuring efficient climate control for any environment.
2. ⏱️ How Long Does Air Conditioning Installation Take?
Installation times can vary depending on the size, complexity, and type of system being fitted. In most cases, installations can be completed within a single day, with minimal disruption to your home or business.
3. 🏠 Can Air Conditioning Systems Be Tailored to My Property?
Absolutely. We offer bespoke air conditioning solutions designed to suit different room sizes, layouts, and usage requirements. Our team will assess your space and recommend the most effective system for your needs.
4. 🌱 Do Your Air Conditioning Systems Include Energy-Saving Features?
Yes. Our air conditioning units are designed with energy efficiency in mind and include features such as programmable controls, eco-friendly refrigerants, and high-performance efficiency ratings. These features help reduce energy consumption, lower running costs, and maintain a comfortable indoor environment all year round.
5. 🛡️ Do new boilers come with a warranty?
Most new boilers include a manufacturer’s warranty, offering added peace of mind. Warranty lengths vary by model and manufacturer, with many providing cover for several years.
