Our Process
At boilerPRO, we’ve developed a straightforward process that makes getting your heating and plumbing work done as simple and stress-free as possible. From your initial enquiry through to completion, we keep you informed at every stage so you know exactly what to expect.
How We Work
Our approach is built around convenience, transparency and exceptional workmanship. We understand that your time is valuable, which is why we’ve streamlined our process to be efficient whilst maintaining the highest standards of service.
01
Get In Touch
The first step is to contact us online or give us a call on 01372 620621. For new boiler installations, you can use our quick online quote tool that gathers information about your current heating system, your property and your requirements. It takes just a few minutes to complete and gives us everything we need to provide an accurate quote.
For boiler repairs, simply book an appointment online at a time that suits you. There’s no need to self-diagnose the problem – our Gas Safe registered engineers will identify the issue when they arrive and provide a clear explanation of what needs fixing.
For boiler servicing, gas safety inspections and other services, you can book directly through our website or speak to our friendly team who will find a convenient time for you.
02
Your Quote or Survey
For straightforward boiler installations, we can provide a fixed-price quote online through our e-survey process. This innovative approach means you get transparent pricing quickly without the need for a physical survey in most cases. Our online tool considers all the important factors including your current boiler age, any location changes, flue requirements and the distance from external walls.
If your installation is more complex – perhaps involving a floor-standing to wall-hung conversion or a combi to system boiler change – we may arrange a physical survey by exception. This ensures you get the most accurate quote for your specific circumstances.
All our quotes are completely transparent with no hidden fees or unexpected extras. We’ll explain exactly what’s included and answer any questions you have before you make a decision.
Your Quote or Survey
For straightforward boiler installations, we can provide a fixed-price quote online through our e-survey process. This innovative approach means you get transparent pricing quickly without the need for a physical survey in most cases. Our online tool considers all the important factors including your current boiler age, any location changes, flue requirements and the distance from external walls.
If your installation is more complex – perhaps involving a floor-standing to wall-hung conversion or a combi to system boiler change – we may arrange a physical survey by exception. This ensures you get the most accurate quote for your specific circumstances.
All our quotes are completely transparent with no hidden fees or unexpected extras. We’ll explain exactly what’s included and answer any questions you have before you make a decision.
02
03
Booking Your Appointment
Once you’ve accepted the quote, we’ll schedule a convenient time to carry out the work. We understand that you have commitments, so we work around your schedule whenever possible. Our engineers are based across Esher, Cobham, Kingston-upon-Thames, Surbiton and Epsom, which means we can respond rapidly and reach you quickly.
For emergency repairs, we leap into action immediately. Whilst we don’t offer 24/7 service, our operating hours of 8 AM to 5 PM ensure we’re available when you need us most.
The Work Gets Done
On the day of your appointment, our engineers arrive on time and ready to work. We come fully equipped with the tools and expertise needed to complete the job properly. Our team is highly experienced with excellent attention to detail – we don’t cut corners or rush through projects.
For new boiler installations, we only fit trusted brands including Worcester Bosch, Vaillant, Glowworm and Ideal. These manufacturers offer excellent track records and warranties of up to 10 years depending on the model you choose.
During boiler repairs, we diagnose the issue quickly and provide a clear quote for the work before proceeding. We order parts only after confirming what’s needed, which avoids waste and keeps costs down. Our aim is to get your heating and hot water back up and running as quickly as possible, often completing repairs in a single visit.
For annual boiler servicing, our engineers complete a thorough inspection, checking all components, testing safety systems and ensuring your heating runs efficiently. The work typically takes around an hour, and we provide all the necessary documentation for your records and warranty validation.
04
04
The Work Gets Done
On the day of your appointment, our engineers arrive on time and ready to work. We come fully equipped with the tools and expertise needed to complete the job properly. Our team is highly experienced with excellent attention to detail – we don’t cut corners or rush through projects.
For new boiler installations, we only fit trusted brands including Worcester Bosch, Vaillant, Glowworm and Ideal. These manufacturers offer excellent track records and warranties of up to 10 years depending on the model you choose.
During boiler repairs, we diagnose the issue quickly and provide a clear quote for the work before proceeding. We order parts only after confirming what’s needed, which avoids waste and keeps costs down. Our aim is to get your heating and hot water back up and running as quickly as possible, often completing repairs in a single visit.
For annual boiler servicing, our engineers complete a thorough inspection, checking all components, testing safety systems and ensuring your heating runs efficiently. The work typically takes around an hour, and we provide all the necessary documentation for your records and warranty validation.
05
Final Checks and Handover
Before we finish, our engineers conduct final checks to ensure everything is working perfectly. For new installations, we’ll show you how to operate your new boiler and smart thermostat controls if fitted. We make sure you’re completely confident using your heating system before we leave.
We also clean up thoroughly and leave your property neat and tidy. Our dedication to exceptional workmanship extends to how we treat your home – we respect your space and take care to minimise disruption.
Ongoing Support
Our relationship doesn’t end when the work is complete. We’re here to provide ongoing support and advice whenever you need it. For new boiler installations, we offer annual servicing to keep your system running efficiently and maintain your manufacturer’s warranty.
If you have any questions or concerns after we’ve left, our team is just a phone call away. We’re a local company serving the communities of Esher, Cobham, Kingston-upon-Thames, Surbiton and Epsom, so we’re always nearby if you need us.
06
06
Ongoing Support
Our relationship doesn’t end when the work is complete. We’re here to provide ongoing support and advice whenever you need it. For new boiler installations, we offer annual servicing to keep your system running efficiently and maintain your manufacturer’s warranty.
If you have any questions or concerns after we’ve left, our team is just a phone call away. We’re a local company serving the communities of Esher, Cobham, Kingston-upon-Thames, Surbiton and Epsom, so we’re always nearby if you need us.
Why Our Process Works
Our process is designed to be personal, efficient and transparent. We’ve removed the old-fashioned approach of lengthy physical surveys for every job, but we haven’t sacrificed quality or accuracy. The e-survey gives you fast pricing, whilst the option of a physical survey remains available when your project requires it.
We keep our customers informed and updated at every stage, ensuring everyone knows what to expect. There’s no hard sell from our team – we simply recommend the best solution for your circumstances and let you make an informed decision.
Our team is Gas Safe registered, highly experienced and approved by leading manufacturers. We combine technical expertise with a personal service approach that puts you first.
Flexible Payment Options
We understand that heating and plumbing work can sometimes be an unexpected expense. To help manage costs, we’re partnered with Phoenix finance to offer flexible payment plans. This means you can spread the cost of your new boiler installation over manageable monthly payments, making it easier to get the heating system you need without the financial stress.
Get Started Today
Ready to experience our streamlined process for yourself? Contact boilerPRO today to discuss your heating or plumbing needs. Whether you need a new boiler, a repair, annual servicing or any of our other services, we’re here to help across Esher, Cobham, Kingston-upon-Thames, Surbiton and Epsom.
